Last Updated: April 22, 2026
Welcome to Smart Sensory.
These Terms & Conditions are designed to clearly outline how we operate, what you can expect from us, and the responsibilities that come with using our website and services. Our goal is to keep everything transparent, fair, and easy to understand.
By accessing our website or purchasing from us, you agree to these terms. If you do not agree, we recommend that you do not use our website or services.
Use of Our Website
Our website is intended to provide information, products, and services related to sensory development and therapy support.
You are welcome to browse, shop, and interact with our content. However, you agree to use the website responsibly and not engage in activities that may harm the website, interfere with its functionality, or compromise its security.
Any misuse, including attempts to gain unauthorized access or conduct fraudulent activity, may result in restricted access and possible legal action.
Products and Services
Smart Sensory provides a range of sensory products, tools, and professional services, including consultations and custom sensory solutions.
We strive to ensure that all product descriptions, images, and details are accurate. However, slight variations may occur, and product availability may change without notice.
We reserve the right to update, modify, or discontinue any product or service at any time as part of improving our offerings.
Orders and Acceptance
When you place an order, you confirm that all information provided is accurate and complete.
Orders are considered confirmed only after payment has been successfully processed. We reserve the right to cancel or decline orders in certain situations, including when a product is out of stock, there is a pricing error, or suspicious activity is detected.
If an order is affected, we will communicate clearly and issue a refund where applicable.
Pricing and Payments
All prices are listed in Kenyan Shillings (KES) unless stated otherwise.
We aim for accuracy in pricing, but errors may occasionally occur. In such cases, we reserve the right to correct the pricing before fulfilling the order.
Payments are handled through secure third-party providers. We do not store sensitive payment information on our systems.
Delivery and Fulfillment
We aim to process and deliver orders within the estimated timelines provided on our website.
Delivery times may vary depending on location, product type, and external factors such as logistics or unforeseen delays. While we work with reliable delivery partners, we are not responsible for delays outside our control.
Customers are responsible for providing accurate delivery details. Additional charges may apply for failed deliveries due to incorrect information.
Product Use and Responsibility
Our products are designed to support sensory development and therapeutic environments.
It is important that products are used appropriately and, where necessary, under supervision—especially for children. We recommend consulting qualified professionals for specific needs or conditions.
Smart Sensory is not responsible for any injury, damage, or loss resulting from improper use, lack of supervision, or failure to follow guidance.
Returns, Refunds, and Exchanges
We aim to provide a smooth and fair process for returns and refunds.
Eligibility, conditions, and procedures are outlined in our separate Refund Policy and Return Policy pages. By making a purchase, you agree to those policies as part of these Terms.
Intellectual Property
All content on this website—including text, images, branding, graphics, and overall design—is the property of Smart Sensory.
This content may not be copied, reproduced, distributed, or used for commercial purposes without prior written permission.
Limitation of Liability
While we are committed to providing quality products and services, we are not liable for indirect or consequential losses, including loss of business, revenue, or data.
Our responsibility is limited to the value of the product or service purchased. We are also not responsible for issues arising from third-party services, including payment providers and delivery partners.
Third-Party Services and Links
Our website may include links or integrations with third-party services.
We are not responsible for the content, policies, or practices of those external platforms. We encourage you to review their terms and policies before engaging with them.
Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our business, services, or legal requirements.
Any updates will be posted on this page with a revised date. Continued use of our website indicates acceptance of those changes.
Governing Law
These Terms & Conditions are governed by the laws of Kenya.
Any disputes arising from the use of our website or services will be handled in accordance with Kenyan law.
Contact Us
If you have any questions about these Terms & Conditions, we are always available to assist you.
Email: info@thesmartsensory.com
