Last Updated: April 22, 2026
At Smart Sensory, we understand that delivery is a key part of your experience. Once you place an order, you expect it to arrive safely, on time, and exactly as described.
This policy explains how we handle shipping, delivery timelines, and what you can expect throughout the process.
Once your order is placed and payment is successfully confirmed, we begin processing it as quickly as possible.
Most orders are processed within 1–2 business days, excluding weekends and public holidays. During peak periods or for specialized products, processing times may be slightly longer, and we will communicate any delays where necessary.
We currently deliver:
Across Kenya
To selected locations within East Africa upon request
If your location is outside our standard delivery areas, feel free to contact us and we will confirm whether delivery can be arranged.
Delivery timelines depend on your location and the nature of the order.
Nairobi: 1–3 business days
Outside Nairobi: 2–7 business days
For custom sensory room setups, installations, or large orders, delivery and completion timelines will be discussed and agreed upon in advance.
Shipping fees are calculated at checkout based on:
Your delivery location
The size and weight of your order
The delivery method selected
We aim to keep shipping costs fair and transparent, with no hidden charges.
Where possible, we will provide updates on your order status, including confirmation once your order has been dispatched.
If tracking information is available, it will be shared with you so you can follow your delivery progress.
To ensure a smooth delivery process, customers are responsible for:
Providing accurate and complete delivery details
Being available to receive the order at the agreed time
If a delivery attempt fails due to incorrect information or unavailability, additional delivery charges may apply.
While we aim to meet all delivery timelines, delays can sometimes occur due to factors beyond our control, such as:
Traffic or logistical challenges
Weather conditions
Courier or transport disruptions
If your order is delayed, we will communicate with you and provide updates as soon as possible.
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.
We may request photos or details of the issue to help us resolve it quickly. Depending on the situation, we will arrange a replacement, repair, or refund in line with our policies.
For large items, sensory room installations, or custom projects, delivery may involve:
Scheduled delivery times
On-site setup or installation
Coordination with your location or facility
These details will be clearly discussed and agreed upon before the project begins.
Once your order has been delivered to the provided address and received, responsibility for the product transfers to you.
We encourage customers to inspect their orders upon delivery and report any issues immediately.
We are committed to delivering your order safely, efficiently, and with clear communication throughout the process.
We understand that timely delivery matters, and we do our best to ensure your experience is smooth from checkout to arrival.
If you have any questions about shipping or delivery, or need assistance with an order, please contact us:
Email: info@thesmartsensory.com
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