FAQs

Delivery fees vary according to your location. We provide door step delivery service in Nairobi. The delivery fees in most places are from KSh. 100- 4000. Some cooperated pick-up stations are free of delivery fees. Deliveries in remote places are KSh. 4000 and above.

Delivery time depends on the shipping models of each product. We have three types of shipping models, 1, Fulfilled by Smart Sensory( 1-3 working days) 2, Shipped from local seller (3-5 working days) 3, Shipped from overseas (10- 25 days). Some shipped from overseas Fashion items take less than 10 days for delivery. If the delivery of your order has taken more than the specified days, you can apply for an after-sales service at our customer care to cancel the order and get a refund.

Items on our platform are all sourced from trusted sellers. If you have any queries, you can chat with the seller, and if the received good have quality problems, kindly apply for an after-sales service to return, refund and exchange the faulty items. We are committed to provide you with the best quality there is.

We support multiple online payment channels like M-pesa, MasterCard, Visa, Paypal, etc. to create a more safe, convenient and easy shopping experience for you.

We source our products directly from manufacturers thereby making our prices very affordable. We usually create discounts, promotions, and sale campaigns to engage and benefit our customers. Get the latest notifications from us by following us on Facebook and subscribing to our e-mail list on our website.

Smart Sensory has partnered with banking institutions like KCB, Mpesa,  and many others. These partnerships have made shopping on Smart Sensory both secure and convenient.